FREQUENTLY ASKED QUESTIONS
How far in advance should I order my cake?

We typically book up 8-12 months in advance, so the sooner the better to reserve your place on our calendar.  We are booking now for the 2018-2019 wedding season.

Wedding bookings are accepted on a first-come-first-paid basis.  We book one wedding per weekend.  Until the non-refundable, 50% retainer is received, dates remain open on our calendar for other clients.

We attempt to accommodate last-minute requests if our schedule allows.  Please call or email to find out our availability for your particular date.

Do I need a deposit to reserve my wedding cake? Are deposits refundable?

We require a 50 percent retainer to reserve your wedding date on our calendar.  We will base your retainer on the total estimated amount at the time you place your order.  We ask that you be absolutely certain you would like to work with us, as all retainers are date specific and non-refundable.

Retainers and deposits are NOT refundable.  Please be sure you want to work with us before placing your order.

We work on one wedding per weekend.  We turn away other clients to hold your specific wedding date on our calendar.  For this reason, we don’t offer a refund on deposits or retainer fees.  If your wedding is cancelled we will gladly apply your deposit/retainer to a single future event such as a birthday celebration, anniversary, graduation, etc.

What if I know my event date, but I am not ready to decide on a cake design?

You may reserve your date with a $1000 retainer.  Final arrangements need to be made at least 6 weeks prior to your event.  Again, we ask that you be absolutely certain you would like to work with us, as all retainers and deposits are date specific and non-refundable.

How do I estimate cake serving sizes? Will it be enough for my group?

Industry standard serving sizes used by professional cake caterers and reception venues specify slice dimensions as 1″ wide x 2″ deep and 4″ tall.  My wedding cakes are taller than industry standards—usually between 5- 5.5″ in height per tier.

Party cake servings are much larger so plan on bigger cakes for non-wedding events. Our cakes are taller than industry sized standards, usually between 4- 5.5″ in height per tier.

It is better to overestimate and have leftover cake than to underestimate and have a generous cake cutter run out too soon.

Popular cake sizes serve the following group sizes based on the standard guidelines listed above.  We are happy to help you determine the right size for your group based on our years of experience.

Do you offer gluten-free and vegan cakes? Can you make allergy-free cakes?

Please inform us at the time of your order if food allergies need to be considered.  We do offer gluten-free and vegan cakes at this time. Why do we offer gluten free and vegan options? Food allergies and sensitivities are very common. Everyone should have the wedding cake of their dreams- regardless of food sensitivities! All of our items are baked from scratch with a deep understanding of the chemistry involved in baking. Because of this our gluten free and vegan options are as delicious as all of our offerings.

*NOTE: We are NOT a dedicated gluten-free facility.  While we take every possible precaution, if the gluten allergy is severe (celiac disease or a strong sensitivity to gluten) we strongly recommend working with a 100% dedicated gluten–free baking facility.  Please contact us for recommendations.

Can you make cakes using TruColor allergy-free food dyes?

A new product is available to address the issue of food dye allergies.  TruColor™ Natural Colors are free of FD&C dyes, free of artificial preservatives, and free of the “Big 8” allergens including milk, eggs, fish, crustacean shell fish, tree nuts*, peanuts, wheat, and soya.  TruColor™ is gluten free and does not contain Genetically Modified Organisms (GMO FREE).  Not all design options are always possible using these dyes.

**Please let us know if food dye allergies are a concern for you or your guests.**

Do you offer sugar-free cakes?

I currently do not make sugar-free cakes.  Gluten-free and egg-free cake options are available as are allergen-free food dyes.

Can I have fresh flowers on my wedding cake?

We do not recommend using fresh flowers on cakes because of pesticides.  If you still want fresh flowers on your cake, please inquire about purely organic floral options or arrange this directly with your florist.  We will be happy to deliver the cake safely to your venue and let your florist place the flowers on your cake after arrival.

What is the price range for wedding cakes?

Wedding cake prices are per serving and are determined by the complexity of the design which includes: handmade gum paste flowers, detailed piping, hand painted techniques, sculptures, isomalt elements, and more. All items on our cakes are hand made and our cakes are always made from scratch. Wedding cake prices begin at $1200. Our cake prices are determined by the complexity of the design as well as the number of servings per cake design.  Please inquire for more information.

Do you offer Free Anniversary Cakes?

We offer a FREE 6″ x 4″ round one year anniversary cake to our clients. Leave a review for us within one month of your wedding date on The Knot to receive your free anniversary cake. We will prepare a fresh cake for you to pick up from us the week of your 1st year anniversary. Cake flavor options for anniversary cakes are: Royal Wedding, Southern Praline or Salted Caramel. These cakes are finished with our delicious Italian Meringue Buttercream.

Do you offer wedding cake samples? How do I schedule a private tasting?

Carton’s Cakes consults with clients by appointment. Our cake tastings and design consultations consist of a one–hour session where we collaborate on a custom cake design that best portrays you and the vision you have for your reception.  Please bring along any inspirational materials you would like incorporated into your design.  Inspiration comes from many places and may include your Pinterest boards, color swatches, wedding invitations, and more.  We provide tastings of five of our most popular cake flavors.

Tastings for 2 people are available for events ordering a minimum of 100 servings of cake.  Consultations last one hour and are available by appointment for a $25 prepaid consultation fee.  If you would like to bring extra people to the tasting I have maximum seating for four and an additional $25 tasting fee may apply.  Please inquire for more information.

Is it possible to have a second cake tasting?

Yes, a second cake tasting can be scheduled for a fee of $25 per person attending.  I can accommodate up to 4 people in my studio space.

I live elsewhere but my wedding is in Atlanta? Can you help me?

Video conference consultations are available via Skype for $50 per hour. Please contact us to set up a video conference.  We can arrange your entire wedding order during this session.  Mondays are generally preferred for conference calls.

How many flavors can I choose for my cake?

Based on our experience, we usually recommend no more than two flavors primarily for ease of serving.  There is no additional charge for a second flavor.  Additional flavors involve a fee of $35 each.

Do you deliver cakes?

Yes.  We actually prefer to deliver our cakes because we know how to get them safely to your venue.  Stacked cakes are delivered with minimum time needed to add flowers or additional design elements once we reach the venue.

Our large cakes are delivered in a Cake Safe. Cake Safes are designed to keep large stacked cakes flawless, clean, and safe during delivery. Visit the Cake Safe website to learn more.

We are willing to travel anywhere our cakes can be safely delivered, so please contact us to inquire about a specific location.  Delivery and set up fees are additional, calculated at an hourly rate of $95 round-trip.  Please inquire about estimates for deliveries outside the Atlanta metro perimeter.

We LOVE our cakes and are passionate about how they are handled.  Let us deliver your cake so it arrives safely.

Do you ship cakes?

No, we do not ship our cakes at this time.

Can I pick up my cake instead of having it delivered?

While we always recommend delivery for efficiency and peace-of-mind, we do allow cake pick ups in limited situations.

Pick-up times for cakes two tiers or smaller can be scheduled at the time an order is placed.  Once a cake has been picked up by you, or a designated party, it is considered “accepted”.  All products are the responsibility of the customer once they leave our premises.

Do you have a catalog or brochure?

We do have brochures available for venues. Please refer to our website gallery, Facebook page, Instagram account, and Pinterest Boards  for more information on our cakes and events. Each cake is custom designed so my website serves mainly as a portfolio for you to see previous work.

Please follow us on your favorite social account.  We love our community and welcome your comments and shares.

We take great pride in our work and am in business to provide you with excellence in taste and in art.

While I have tried to provide as much information as possible here I know that ordering a custom cake is a very personal process. Please let me know how I can be of assistance and I look forward to the opportunity of creating something special for your event.
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